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Varicent Technical Analyst

Remote, Remote · Information Technology

My client is looking for a Varicent Technical Analyst. This position is remote and duration is 6 months, possibly extending to 9 months.

This is a CONTRACT position.

As a Technical Analyst you will have the opportunity to work side-by-side with some of the most experienced technology leaders for both on-premise and SaaS products to support our customers/business partners and connect with them by telephone, email, and social media e.g., connection sites, forums and other state of the art communication methods. You will also be exposed to a variety of technologies and take responsibility for the creation of a positive customer experience.

Technical Analysts are at the center of our after-sales value proposition to our clients and you will lead conversations and coordinate activities with experts and leaders across departments and divisions.

What you’ll do:

  • Resolve complex technical problems across multiple products by troubleshooting incidents, collecting detailed problem description, traces, and log files, and then replication of the issue.
  • Regularly inform customers on the progress of your investigation and ensure that all related records are properly updated in our CRM system.
  • Cross collaboration with developers and peers will become part of your daily routines.
  • Sharing best practices for the utilization and deployment of corporate products is elementary to your customer communication and you will help customers maximize their product’s business value.
  • Sharing knowledge within practice, based on project experience and lessons learned.
  • Meet support KPI targets and SLAs

What you’ll bring:

  • Fluency in English
  • Fluency in Spanish or French is an asset
  • Minimum 3 years relevant technical experience
  • General software troubleshooting skills (broad experience in logical problem-solving)
  • Familiar with relational databases concepts, both basic administration and SQL scripting 
  • Familiar with client server architecture
  • Experience working with and troubleshooting web-based applications
  • Experience of self-sufficiency to install/upgrade/downgrade/configure software in general
  • Ability to communicate clearly (both verbally and in written form) technical instructions to people with limited experience

More Openings

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