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Citrix Engineer

Trumbull, CT
Our client is looking to fill an immediate need in their operations departmant for a Citrix Support Engineer.

Responsibilities for this position include:
  • Provide in-house technical support to customer base on Citrix products and underlying Microsoft OS.
  • Respond to customers within designated Service Level Agreement (SLA).
  • Provide first tier technical support of customer’s systems.
  • Determine the root cause of problems and bring final resolution
  • Work with internal and external resources as needed (customers, Internal teams, vendors, etc.) in troubleshooting and resolving issues.
  • Stage customer environments to work towards resolution to issues if applicable.
  • Present and report findings to customers, either verbally or in writing. Document problem/resolution information for respective client issues.
  • Provide pre-sales and post-sales support. Participate in a 24x7 support rotation.
  • Review all service agreements and make sure tasks associated with agreements are performed/scheduled on the frequency per the SLA.
  • Review managed services software, settings for alerts and configuration; make recommendations/updates as needed.
  • Level III support
Candidate must have knowledge of one or more of the following Citrix products:
  • Citrix XenApp
  • Citrix Access Gateway/NetScaler
  • Citrix XenServer Citrix XenDesktop
  • Citrix Provisioning Server
  • Citrix EdgeSight
  • Citrix NetScaler
Candidate must possess the following:
  • Strong understanding of Windows Server 2000/03/08
  • Strong understanding of Windows XP/Vista/7 Knowledge of Active Directory and domain infrastructures.
  • Knowledge of Exchange 2010 a plus
  • Understanding or in-depth knowledge of server and desktop virtualization
  • Basic understanding of SAN infrastructures
  • Solid knowledge of Networking infrastructures (LAN/WAN/TCPIP)
  • Good problem solving and troubleshooting skills
  • Positive customer service attitude and communication skills
  • Ability to handle multiple support issues Experience working in a team environment
Education: Bachelors Degree in Information Technology/Computer Science or equivalent experience CCA/CCEE, VCP and MCSE/MCITP certifications preferred Existing authorization to work in the United States is required.
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