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Senior IT Support Specialist

Trumbull, CT
The role of the Technical Support Specialist is to provide excellent internal customer service.
 
Minimum Qualifications:
  • Excellent technical knowledge of PC and Mac and desktop hardware, including printers, scanners and peripheral devices
  • Excellent technical knowledge of PC operating systems and client configuration in domain environment.
  • Hands-on hardware troubleshooting experience.
 
Responsibilities:
  • User administration in Active Directory
  • Office 365 and a variety of applications as well as creating and maintain PC images and equipment inventory and remediation to security vulnerabilities assigned.
  • Perform onsite analysis, diagnosis, and resolution of complex desktop, printer, or scanner problems for end users in office and/or distribution center environment.
  • Recommend and implement corrective solutions, including remote support for off-site users as needed.
  • Apply, install, diagnose, repair, maintain, and upgrade PC and Mac hardware, thin clients, and peripheral equipment to ensure optimal workstation performance.
  • Install, configure, test, patch, maintain, monitor, and troubleshoot end-user workstations and related hardware and software to deliver required service levels.
  • Collaborate with network and server administrators to ensure efficient operation of the company’s computing environment or resolve issues with end-user workstation networking software products.
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