Provides functional support and expands capabilities in the areas of Operations (Supply Chain/Manufacturing/Warehousing experience) systems design, IT solution design, and administration. Ensures that the Operations systems and their interface to corporate business systems are fit for purpose and meet the changing needs of Ops IT infrastructure. Full-time perm opportunity.

Essential Functions & Accountabilities

• Quickly understands the business issues and data challenges of the organization and its customers.
• Identifies effective solutions to operational issues – transaction processing – business information etc.
• Documents, edits and reviews requirements, specifications, business processes and recommendations related to proposed solutions.
• Develops functional specifications and system design specifications for new systems, new interfaces, new processes, and new requirements.
• Evaluates local and global system development proposals and provides analysis and recommendations to local management on likely impacts.
•  Provides expertise and problem resolution to the functional departments when issues extend outside the knowledge of the functional department Key Users
•   Researches, communicates, and demonstrates “best practice” opportunities for the local/regional organization, allowing key decision makers and local/regional managers the opportunity to leverage “best practice” as a strategic and competitive advantage for the organization. 
• Manages Operational system deployments.
• Assists in enforcement of project deadlines and schedules.
• Communicates and applies project standards.
• Consistently delivers high-quality services to the packaging systems user community.
• Plans and leads testing, implementation, training, support, and documentation activities for local/global projects.
• Assists developers – internal and external – through provision of functional specifications and technical walk through.
• Provides reporting to local management on Project progress and issues.
• Resolves technical issues.
• Requests and specifies modifications.
• Leads testing efforts.
• Ensures issues are identified, tracked, reported on, and resolved in a timely manner.
• Works with the users to identify required changes.
• Communicates needed changes to internal and supplier development teams.
• Manages the standard global release cycle, including analysis, design, test, implementation, support, and documentation.
• Facilitates communication, cooperation, and knowledge sharing with the end user community across the regional area and with the other local/regional Business Analysts to ensure a global system.
• Able to capably use available system tools (Business Objects/Power BI, SQL, Microsoft D365 reporting tools) to gather and prepare data for reports and analytical tasks.
• Designs or prepares reports using approved system tools.
• Uses prepared data to perform analysis of system behavior and respond to ad-hoc reporting requests.
• Supports End User documentation of end-to-end processes flows, business scenarios, Work Instructions, and SOPs
• Guides End Users through critical test cases and process variations in the system.
• Leads preparation of demonstrations and system walk-throughs for new releases, change requests, and optimization phase design and build.
• Supports testing efforts, including business process testing.
• Supports functional design and configuration.
• Supports Hypercare for global D365 F&O implementations, including office hours support for SuperUsers.
• Supports change impact analyses of new releases and change requests to enable accurate, timely communication to business stakeholders on the change to come.
• Where possible, supports delivery of D365 F&O Training for global End Users using various formats (classroom, VILT, etc.)
• Supports preparation of training exercises, knowledge checks, and supporting data for training programs
• Supports content development, including training collateral and reference materials.

Scope
Provides and maintains high quality operations systems, personally and through leadership and membership of teams, supports the Company objectives for operational performance, customer service, quality, cost, and regulatory compliance in an assigned area of the business.

Qualifications

Knowledge, Skills, and Abilities:
Communication:

• Able to lead team and user group meetings.
• Delivers informative, well-organized presentations.
• Ability to understand how to communicate difficult/sensitive information tactfully.
• Effectively communicate complex technical issues in an easy-to-understand format.

Technical Understanding:

• Proven experience in the areas of application programming, database, and system design.

 

• Experience and knowledge of Internet, Intranet, Extranet and client/server architectures.
• Experience and knowledge of how Operations systems, WMS, WCS, TMS, and ERP systems interface with each other.

Problem Solving:

• Identifies critical issues with ease by utilizing both IT knowledge and packaging process knowledge resulting in effective solutions.
• Pushes creative thinking beyond the boundaries of existing systems and infrastructure.

Leadership:

• Generates enthusiasm among team members.
• Proactively seeks opportunities to serve in leadership roles.
• Challenges others to develop as leaders while serving as a role model.
• Manages and leads the process of innovative change.

Teamwork:

• People Skills – Dealing with different personalities and needs.
• Facilitates effective team interaction.
• Acknowledges and appreciates each team member's contributions.

Global Packaging User Group Management:

• Develops relationships with the user community that fosters trust and the ability to work in partnership.
• Communicates effectively with users to identify needs and evaluate alternative business solutions with project/global packaging management.

Project Management:

• Negotiating and managing scarce project resources
• Prioritizing work to meet deadlines.
• Constructing accurate timelines and producing sound estimates of level of effort.

Work Environment:

• Split between an office and warehouse / factory building.
• There is an acceptable level of noise generated from Manufacturing and Distribution machinery.
• Some areas of operation will require personal protection to be worn (High Viz. and safety footwear) – provided by the company.
• Temperatures in the warehouse fluctuate due to seasonal variations.