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Level II Support Engineer
New York, New YorkWe are currently seeking a full time Tier II Support Engineer with a minimum of 5 years of extensive hands on experience with any of the following: Automate, Microsoft, Dell, SonicWALL, Fortinet, HP, etc...
Responsibilities
Responsibilities
- Provide phone support and remote remediation for workstation issues
- Troubleshooting and resolving customer system problems across a broad range of technologies
- Provide remote installations of new software and upgrades
- Provide remote installation of service Packs and security updates
- Provide onsite support and installations to clients when necessary
- Provide helpdesk support including analyzing and resolving end-user issues
- Knowledge of Microsoft operating systems and desktop applications
- Experience with installing, configuring, and administering a broad range of technologies
- Excellent written and verbal communication skills
- Certifications a plus
- Experience with installing, configuring, and administering a broad range of technologies