We are currently seeking a full time Tier II Support Engineer with a minimum of 5 years of extensive hands on experience with any of the following: Automate, Microsoft, Dell, SonicWALL, Fortinet, HP, etc... Responsibilities
Provide phone support and remote remediation for workstation issues
Troubleshooting and resolving customer system problems across a broad range of technologies
Provide remote installations of new software and upgrades
Provide remote installation of service Packs and security updates
Provide onsite support and installations to clients when necessary
Provide helpdesk support including analyzing and resolving end-user issues
Skills & Experience
Knowledge of Microsoft operating systems and desktop applications
Experience with installing, configuring, and administering a broad range of technologies
Excellent written and verbal communication skills
Certifications a plus
Experience with installing, configuring, and administering a broad range of technologies