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Level II Support Engineer

New York, New York
We are currently seeking a full time Tier II Support Engineer with a minimum of 5 years of extensive hands on experience with any of the following: Automate, Microsoft, Dell, SonicWALL, Fortinet, HP, etc...
Responsibilities
  • Provide phone support and remote remediation for workstation issues
  • Troubleshooting and resolving customer system problems across a broad range of technologies
  • Provide remote installations of new software and upgrades
  • Provide remote installation of service Packs and security updates
  • Provide onsite support and installations to clients when necessary
  • Provide helpdesk support including analyzing and resolving end-user issues
Skills & Experience
  • Knowledge of Microsoft operating systems and desktop applications
  • Experience with installing, configuring, and administering a broad range of technologies
  • Excellent written and verbal communication skills
  • Certifications a plus
  • Experience with installing, configuring, and administering a broad range of technologies

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