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Sr. Systems Engineer

Parsippany, NJ
Micro Strategies is looking for a Sr. Systems Engineer to join our growing team in Parsippany, NJ.

Role Objective

Work as a member of the Managed Services support team to provide expert support for Windows and Azure infrastructure environments.

Key Responsibilities
  • Design and implement Microsoft server and Azure based solutions for small business and enterprise level customers
  • Provide level 3 support activities to the Service Desk as well as assist in the development of Service Desk processes and procedures where required.
  • Ensure all Incidents/Requests/Problems/Change Tasks recorded are closed within agreed SLAs
  • Co-ordination and Interaction with business users via different modes of communication

Daily communication with the Engineering Team, Service Desk team, Practice Architects, Practice Development Leads, and Client Solution Executives.

  • Communication with Vendor Partner Engineering Team
  • Client communication with engineering, project management and business teams during the implementation of solutions.
  • Client communication with end user and other stake holders during troubleshooting and problem resolution

Required Skills and or Experiences

Core Skills: A strong multi-tasker with a keen eye for detail, well organized and thrive in a fast-paced, high-stress scenarios. In addition to these general skills and personality traits, Senior System Engineer candidates should possess the following skills:

Work Related Experience:

5 + years of technology experience involving the following responsibilities:
  • Strong understanding and hands-on experience supporting Microsoft Azure technologies.
  • Strong understanding and hands-on experience supporting Windows Server 2012 – 2019.
  • Strong understanding and hands-on experience supporting Microsoft Hyper-V and/or VMware.
  • Strong understanding of Microsoft Active Directory, Group Policy and User Permissions.
  • Experience supporting and ability to perform troubleshooting of at least one backup technology (i.e., Datto, Veeam)
  • Experience supporting and ability to perform troubleshooting of storage technologies (i.e., SAN, NAS)
  • Strong understanding and hands-on experience supporting Windows 10
  • Experience supporting and ability to perform troubleshooting of Office 365 (administration and end user support)
  • Understanding of network concepts and ability to perform network troubleshooting
Industry Certifications: One or more of the following certifications:
  • Current Microsoft Server and/or Azure certification
  • ITIL V3 or V4
Preferred Product Knowledge and Experience:
  • Experience with two factor authentication and conditional access
  • Experience with Windows Virtual Desktop
  • Experience with Microsoft Autopilot and Intune
  • Experience with Service Desk Ticketing Tools
  • Understanding of Patch management. 
  • Able to prepare end-user and/or technical documentation.
Functional Competencies
  • Strong communication skills – ability to effectively engage a range of roles and skills when communicating with a Client (Security, Networking, and Infrastructure Engineers) with vendors, train users, and give instructions. Must be able to work effectively with people of different national and cultural backgrounds in a team environment.
  • Strong customer service mindset.
  • Ability to adapt and learn quickly.
  • Ability to work independently, make decisions and effectively prioritize work without being given direction.
  • Attention to quality and capacity to meet deadlines.
Languages: English

Education: BS in computer science or related field

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