Micro Strategies is looking for a Sr. Systems Engineer to join our growing team in Parsippany, NJ.

Role Objective

Work as a member of the Managed Services support team to provide expert support for Windows and Azure infrastructure environments.

Key Responsibilities

• Design and implement Microsoft server and Azure based solutions for small business and enterprise level customers
• Provide level 3 support activities to the Service Desk as well as assist in the development of Service Desk processes and procedures where required.
• Ensure all Incidents/Requests/Problems/Change Tasks recorded are closed within agreed SLAs
• Co-ordination and Interaction with business users via different modes of communication

Communication

Internal
Daily communication with the Engineering Team, Service Desk team, Practice Architects, Practice Development Leads, and Client Solution Executives.

External

• Communication with Vendor Partner Engineering Team
• Client communication with engineering, project management and business teams during the implementation of solutions.
• Client communication with end user and other stake holders during troubleshooting and problem resolution

Required Skills and or Experiences

Core Skills: A strong multi-tasker with a keen eye for detail, well organized and thrive in a fast-paced, high-stress scenarios. In addition to these general skills and personality traits, Senior System Engineer candidates should possess the following skills:

Work Related Experience:

5 + years of technology experience involving the following responsibilities:

• Strong understanding and hands-on experience supporting Microsoft Azure technologies.
• Strong understanding and hands-on experience supporting Windows Server 2012 – 2019.
• Strong understanding and hands-on experience supporting Microsoft Hyper-V and/or VMware.
• Strong understanding of Microsoft Active Directory, Group Policy and User Permissions.
• Experience supporting and ability to perform troubleshooting of at least one backup technology (i.e., Datto, Veeam)
• Experience supporting and ability to perform troubleshooting of storage technologies (i.e., SAN, NAS)
• Strong understanding and hands-on experience supporting Windows 10
• Experience supporting and ability to perform troubleshooting of Office 365 (administration and end user support)
• Understanding of network concepts and ability to perform network troubleshooting

Industry Certifications: One or more of the following certifications:

• Current Microsoft Server and/or Azure certification
• ITIL V3 or V4

Preferred Product Knowledge and Experience:

• Experience with two factor authentication and conditional access
• Experience with Windows Virtual Desktop
• Experience with Microsoft Autopilot and Intune
• Experience with Service Desk Ticketing Tools
• Understanding of Patch management. 
• Able to prepare end-user and/or technical documentation.

Functional Competencies

• Strong communication skills – ability to effectively engage a range of roles and skills when communicating with a Client (Security, Networking, and Infrastructure Engineers) with vendors, train users, and give instructions. Must be able to work effectively with people of different national and cultural backgrounds in a team environment.
• Strong customer service mindset.
• Ability to adapt and learn quickly.
• Ability to work independently, make decisions and effectively prioritize work without being given direction.
• Attention to quality and capacity to meet deadlines.

Languages: English

Education: BS in computer science or related field