|As a responsible Service Desk Analyst, you need to provide a high level of customer service to our clients across a wide variety of incidents and service requests.|
|Provide level 2/3 escalation support to the level 1 Service Desk for end user and infrastructure incidents.
Create/update/maintain knowledgebase documentation used by the level 1 service desk.
Provide onsite support for project deployment and break fix issues that can not be resolved remotely.
Provide support activities including Provisioning, Incident and Change Management across a wide range of technologies.
Co-ordination and Interaction with business users via different modes of communication.
Daily communication with the Engineering Team, Service Desk team, Practice Architects, Practice Development Leads, and Client Solution Executives.
Communication with Vendor Partner Engineering Team, Client communication with engineering, project management and business teams during the implementation of solutions. Client communication with end user and other stake holders during troubleshooting and problem resolution.
|Core Skills: A strong multi-tasker with a keen eye for detail, well organized and thrive in a fast-paced, high-stress scenarios. In addition to these general skills and personality traits, Service Desk Analyst candidates should possess the following skills:
Work Related Experience: 5 + years of technology experience involving the following responsibilities:
Education: BS, in computer science, or related field