Our client is looking for 2 technical writers for a contract opportunity. One of the technical writers should be familiar with the AWS platform. This is a hybrid positions 1 or 2 days a week in the office (Tuesday, Wednesday). In this role, you will have a significant impact on our business as you enhance the first impression to the management team on tracking our internal process. You will implement and promote organizational communications objectives and facilitate discussions for successful implementation of products and services in a consistent manner. The successful candidate must be able to:
Partner with SMEs, technical developers, 3rd party vendors, support teams and other stakeholders to create and maintain high-quality documentation.
Effectively communicate (both verbal and written) at all levels of the organization.
Conduct research and interviews to gather information for documentation and act as a liaison for Information Technology to discuss the flow of information and application of policies to Standard Operating Guidelines.
Practical experience in the design, development, and delivery of technical documentation on major development programs. AWS knowledge a major plus.
Review and/or edit content developed by other members of the team.
Write user-friendly content that meets the needs of the target audience.
Participate in source code walk-throughs to capture, understand, use, and improve comments inserted into code to improve software documentation.
Develop and write instructions, policy, procedure documents and marketing materials in a timely manner (including manuals and bulletins)
Use disparate media outlets to distribute content (blogs, Stack Overflow, etc.)
Maintain and ensure consistency across all documentation platforms.
Participate in a highly technical Agile Delivery Team to bring new services and updates to market quickly.
Research, create, and maintain documentation style templates and establish organizational standards.
Create documentation and other content, by interviewing staff members and translating it into a clear and understandable instruction set.
Thrive amid ambiguity to successfully collaborate across various technology disciplines to drive enterprise outcomes.
Maintenance of internal documentation library, providing and/or coordinating special documentation services as required, and oversight of special projects.
Work with the management team to update/maintain current manuals in the established writing style and templates
Help evangelize IT best practices and trends including TechOps, Automation, DevOps, etc.
Cleanup drafts of written communications or PowerPoint presentations.
Performs other duties as assigned.
The qualifications include:
4 or more years of experience in technology, 2 – 4 years of technical writing experience.
Able to understand the logic of code and to construct simple data queries
Exceptional interpersonal, organizational, teaming, written communication, and listening skills, with ability to present complex information with simplicity.
Technical background in IT (software development, infrastructure support, etc.) preferred.
Advanced business and data analysis, business process and application knowledge
Internal documentation, general API documentation, JSON Documentation, YAML files, error codes, etc.
Proficient in knowledge of technical writing, business applications
Fluency with Agile Delivery, specifically the Scaled Agile Framework (SAFE).
Innovation skills and vision. Possesses and can further cultivate diversity of thought.
Ability to process new concepts and technologies quickly, has an appetite for learning.
Ability to multi-task and flex when priorities change.
Strong attention to detail and ability to review/write documentation for key content
Ability to work independently.
Must be a self-starter, give accurate time estimates and meet deadlines.