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User Support Analyst level 2

Bear, Delaware
Our client is looking for a User Support Analyst level 2 for a 12 month contract. 
Essential Functions:
  • Respond to assigned help desk tickets and provide solutions for reported customer problems.
  • Escalate issues to more senior IT staff when problem is beyond their level of expertise or area of responsibility.
  • Follow instructions and pre-established guidelines to perform job functions. Document the details related to a problem and resolution in the IT Request System.
  • Participate on team projects, complete tasks and ensure they are completed on time and to specifications. Responsible for configuration and deployment of computer refresh at local site
 
Required Education and Experience:
  • 3+ years IT experience. Knowledge and expertise in business processes, Service Level Agreements, SOPs, and policies.
  • Excellent communication skills, both written and verbal, strong organizational skills, and the ability to interface effectively with all levels of the organization. Ability to handle multiple priorities. MS Office expertise.
  • Strong Attention to Detail. Ability to maintain a strict standard of confidentiality in handling Company sensitive information, reports, and correspondence.
  • 2 years of technical experience in the IT Help Desk Support.
 
 

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