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Customer Service Associates

Parsippany, NJ
Medical Device company
Hybrid

2 days in office and 3 days remote
This is a someone who will work with the sales tram and help coordinate activities for trade shows, events, work on technical support cases, do data entry of shipment of ckinical trial informaiton.

An ideal candidate for our Customer Service Associate position is an individual who works well in a team environment, is experienced in Microsoft Office, is highly organized and self-motivated. The candidate is detail oriented, flexible, and thrives in a fast-paced work environment.
Job Description:
  •  Responsible for all aspects of tradeshow registration, coordinating details with event organizers as well as internal event managers
  •  Complete all types of travel arrangements for both events and individuals
  •  Manage incoming emails distributing as required as well as setting technical support/training cases
  •  Assist with sales order processing in ERP, service contract renewals, and RMA handling including repair quotes
  •  Input data and customer information into tracking system ensuring accuracy
  •  Assist clients with operation of the patient portal, escalating issues when appropriate
  •  Clerical duties such as copying, filing, and sorting documents
Core Requirements:
  •  Associate’s degree or at least 2 years related work experience
  •  Proficient in Microsoft Office and Dynamics 365
  •  Experience in event and travel arrangements on a corporate level
  •  Strong customer service and time management abilities
  •  Ability to demonstrate professionalism in any situation through all forms of communication
Desired:
  •  Digital photography knowledge is advantageous
  •  Familiarity with medical devices, medical terminology, and technical terms is a plus

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