Our client has a need for an Extranet Engineer for a contract to hire opportunity.
Engineer expected to manage daily workload of BAU Firewall Service requests in Service Now and Support queue, as well as working closely w/ Network Operations to begin increase partnership in managing BAU loads. This may include assisting in documentation and training for our Netops and other operational teams.
Assist customers in troubleshooting connectivity issues leveraging log data as it relates to firewall policy definition requirements and navigate through various security processes.
Engineer expected to use Service Now change management system for tracking of every change made to a Prudential network device.
Assist engineering team in documentation, testing, implementation, and on-going support for our complex secured network systems.
Engineer is expected to learn our standards and lead Information Security front line policy enforcement and standard process redirection.
Ability to work well within work group as well as with peer IT groups (Unix, Windows, Desktop, Mainframe, Telephony, etc.) to complete large multi-disciplined projects on time.
Support will include planning teleconference calls w/ our clients and customers while testing, implementing, or performing troubleshooting support of our networks.
Daily use of Service Now, Lotus Notes, home grown web tools, Jira, Confluence, Visio, MS Office, and Microsoft O365 applications.
Engineer must have solid communication skills both written and verbal and expected to lead business conversation w/ senior technical as well as non-technical audiences while Supporting customer front end request processing for Firewall rule management.
Engineer may need to lead planning and troubleshooting calls beyond network support needs but representing the application level as much as possible.
Layer 3 & 4 Application Knowledge & Support: VM Ware Client, vCenter, VSphere, Connect Direct/NDM, Cyberfusion, MQ, FIX, SFTP, HTTP, HTTPS, SSL, Citrix ICA, RDP, Lotus Notes, and various customer specific applications.
Performs related duties as assigned or requested.
Top candidates will have +3-5 years’ experience in direct support of Extranet & Internet DMZs Cisco Firewall ACLs, and network security for business to business corporate connectivity.
Basic knowledge of Cisco Routers, Switches, Cisco ASAs, Cisco Firepower FTD, Cisco FMC, Cisco ISE-PIC, IPSec, S2S VPN, TCP/IP, DNS, NTP, SNMP, TFTP, VMWare protocols, Windows Networking, and various other apps as deployed in large complex firewalled networks.
Available to work off hours and on weekends to implement projects within the Company's change management windows and to address our international business partner's hours. (9PM weeknights or weekends for some types of changes that must be managed outside of business hours)
Flexible work schedule and remote office work.
High Speed Internet Access at home required for telecommuting.