Senior IT Manager
Our client is seeking a dynamic, forward-thinking, hands on Senior IT Manager to lead their modern transformation efforts. This role will lead the IT team responsible for all Windows infrastructure and storage. This is a direct perm role located in NYC. Must be GC or US Citizen.
The Senior IT Manager is responsible for monitoring the efficiency and performance of all systems in their purview. This person will oversee technology infrastructure and operations, ensuring the processes adhere to company policies and regulations. They analyze the schematics and specifications of computer systems, maintaining the safety and security across all networks to prevent unauthorized access.
While our infrastructure is almost entirely on premises, we seek to shift into a modern workplace and are looking to shift data to a distributed, cloud based architecture. Security, high availability, and quality of service are crucial to the operations of our client. Coupled with adherence to strict regulatory requirements, the challenge to maintain application reliability, uptime, and data services while thoughtfully assessing cost and service level brings interesting and exciting opportunities to make a meaningful and noticeable impact.
The position requires a logical and structured approach to management, troubleshooting and decision making with an emphasis on superior performance. The ability to delegate, make timely and appropriate decisions, to work closely with others to resolve problems/conflict and to multi-task on open incidents and projects are expected. A strong outcome-based focus and a drive to produce efficient, automated, and scale-able processes are requirements for success. A strong history of success as a manager and engineer is a must.
Key Responsibilities:

Manage a team of IT specialists and coordinate job schedules, vacations, and annual reviews
Ongoing knowledge sharing and peer training
Contribute to the annual budget development and ensure cost effectiveness for the IT department
Research and recommend acquisition of new hardware and software
Monitor network utilization and performance, implements procedures for network optimization, reliability, and availability
Identify problematic areas and implement strategic solutions in time.
Build long term relationships with outside vendors for IT related products and services
Day-to-day management of Cloud-based services (Azure, Office 365,), Windows 2012+ Server systems and Infrastructure management experience

Design, build, configure, implement and support of Cisco UCS, VMware, EMC PowerMax SAN Storage, Linux and Microsoft Windows Server infrastructure systems and backend business applications
Manage internet facing infrastructure and applications including nginx, IIS, BIND DNS, SMTP appliances/servers, Citrix NetScaler/ADC load balancer, backups, application/system patches and security configuration/processes
Manage corporate infrastructure and applications including Windows AD/DNS, VMware View, Exchange 2013, file/print services, OS/application patches and remote offices
Identify and script solutions for efficiency and to proactively improve the corporate infrastructure
Develop, implement and follow system standards, policies and procedures
Provide 24 x 7 on-call support on a rotational basis
Maintain awareness of and evaluate forward looking technologies
Prepare and deliver service level enhancement recommendations with ROI
Create and maintain run books and other documentation

Required Skills:
Minimum Qualifications

5+ years of IT management
10+ years of direct engineering and design experience expertise in creating repeatable, reliable, scalable applications and systems, with fault tolerance, performance tuning, monitoring systems, statistics/metrics collection, and disaster recovery
Excellent communication and strong interpersonal skills needed to work well with peers, end users, management, and vendors
Certifications (Microsoft, Cisco, Citrix, VMware) a plus

Knowledge, Skills, and Abilities

Cisco Unified Computing and Server systems
VMware ESX/ESXi 6.5+
DNS, TCP/IP, UDP, SCP, FTP and SFTP
Experience in deployment and management of complex Active Directory(AD) environment
Deep understanding of Active Directory Domain Services
Advanced working knowledge of Microsoft Exchange 2013+ design, administration, and troubleshooting for an installation with multiple database groups
Familiarity with Microsoft Office 365 and Microsoft Azure cloud services preferred
Experience with performing Exchange migration from on premises to M365 a plus

Experience in deploying and managing Microsoft Windows server environment: 2012+
Strong PowerShell/scripting experience
Citrix Virtual Apps and Desktops/DaaS
Citrix XenMobile/Endpoint Management
EMC, HP and other Storage Arrays, both SAN and NAS, CIFS and iSCSI protocols.
Design Engineering and Operational support experience
Group Policies, Security configuration and OS patching
Monitoring Systems availability and performance
Windows Clustering (MSSQL, Exchange), High Availability, backups and disaster recovery
Knowledge of Enterprise monitoring tools: Nagios and SolarWinds Orion preferred
Log analysis, error detection and fault correction
Systems Inventory and Configuration Management
Experience in designing and implementing security controls using native Windows tools and third party solutions
Experience with MSSQL, MySql
Knowledgeable of systems auditing implementation and controls related to the banking or financial services industry a big plus
Must have strong written and verbal skills
Ability to learn new things quickly, and need minimal direction
A high degree of creative ability, analytical and technical skills and independent judgment/decision making
Good strategic planning, project management, organizational and time management skills to handle multiple complex enterprise-scale complex projects simultaneously
Knowledge of industry standards and frame work (ITIL, ISO, COBIT) a plus
Bachelor’s degree in Computer Science, IT or Electrical Engineering is highly desired

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