|Work as a member of the Managed Services support team to provide expert support for Windows and Azure infrastructure environments.|
|Design and implement Microsoft server and Azure based solutions for small business and enterprise level customers
Provide level 3 support activities to the Service Desk as well as assist in the development of Service Desk processes and procedures where required.
Ensure all Incidents/Requests/Problems/Change Tasks recorded are closed within agreed SLAs
Co-ordination and Interaction with business users via different modes of communication.
Daily communication with the Engineering Team, Service Desk team, Practice Architects, Practice Development Leads, and Client Solution Executives.
Communication with Vendor Partner Engineering Team, Client communication with engineering, project management and business teams during the implementation of solutions. Client communication with end user and other stake holders during troubleshooting and problem resolution.
|Core Skills: A strong multi-tasker with a keen eye for detail, well organized and thrive in a fast-paced, high-stress scenarios. In addition to these general skills and personality traits, Senior System Engineer candidates should possess the following skills:
Work Related Experience: 5 + years of technology experience involving the following responsibilities:
Education: BS, in computer science, or related field