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Microsoft Dynamics CRM Project Manager

Trumbull, CT
Position Summary:

The Business Systems IT Project Manager will manage concurrent projects following industry-standard project methodologies from inception to hyper care, including organizational change management within IT and the business community. This role is responsible for managing a portfolio of projects, many of which have significant business implementations.
  • Work with Systems Analysts and Business Process Champions to clarify project objectives and constraints.
  • Estimate resources needed to reach objectives and manage resources in an effective and efficient manner
  • Work closely with the project sponsor, Business Process Champions, and cross-functional teams to plan and develop scope, deliverables, required resources, work plan, budget, and detailed schedule for proposed projects.
  • Implement and manage changes and interventions to ensure project goals are achieved.
  • Work with other managers to identify and manage risks and opportunities across multiple projects within the organization.
  • Take responsibility for setting the agenda, driving issues forward, and quickly identifying the root cause of any problem.
  • Perform team-based project planning, implementation, and reporting using informal/formal program/project and risk management tools and techniques to mitigate the organization's cost, schedule, and technical impacts.
  • Lead the review/assessment of proposed projects and investments to establish executable and achievable plans within the proposed schedule, budget, and customer proposal requirements.
  • Actively manage a critical path which allows for a line of sight into risk/issues before they have project/program impact
  • During project execution, confirm internal team consensus that the organization is positioned for success and resolve conflicts.
  • Provide project updates consistently to various stakeholders about project status, risks, mitigations, dependencies, adjustments, and progress.
  • Manage work with vendors and suppliers by assigning tasks and communicating expected deliverables
  • Utilize industry best practices, techniques, and standards throughout the entire project execution
  • Monitor progress and make adjustments as needed
  • Measure project performance to identify areas for improvement


  • Bachelor's degree in computer science, business, or a related field
  • At least five years of IT project management, implementing enterprise-wide applications
  • Prior experience implementing Microsoft Dynamics CRM of Microsoft Dynamics F&O
  • Excellent knowledge of information technology aspects, specifically with IT infrastructure environments, business system implementations, and software development
  • Proven ability to work with international teams that include IT, business stakeholders, and external vendors
  • Proven ability to solve problems creatively
  • Strong familiarity with project management software tools, methodologies, and best practices
  • Experience managing projects through standard project lifecycle methodologies (waterfall and hybrid)
  • Excellent analytical skills
  • Strong interpersonal skills and extremely resourceful
  • Proven ability to complete projects according to outlined scope, budget, and timeline
  • Excellent planning and organization ability
  • Excellent time management skills
  • Excellent troubleshooting and problem-solving abilities
  • Excellent management and leadership qualities

Desired Qualifications:
  • Business acumen / prior non-IT business experience
  • Prior experience working in a heavily regulated environment
  • Project Management Professional (PMP) certification preferred
  • Experience with managing IT projects, including mergers & acquisitions or infrastructure


To perform the job successfully, an individual should demonstrate the following behaviors:
  • Excellent English oral and written communication skills
  • Motivated and curious, willing to ask questions, research issues, and take on challenging projects/assignments; creative, brings innovative ideas to the table, exhibits self-confidence.
  • Has strong achievement motivation and tenacity
  • Possesses the ability to organize and follow through on multiple tasks. Recognizes and attends to vital details with accuracy and efficiency. Effectively prioritizes the work of staff members. Works to complete goals, tasks, and plans.
  • Anticipates potential problems and analyzes alternative solutions.
  • Develops/maintains effective working relationships by listening attentively to others.
  • Communicates ideas clearly (written & verbal) while relating to people in an open/ sincere manner and participating effectively in meetings.
  • This individual will also assist in finding solutions as well as identifying problems; communicating appropriately with team members and project stakeholders. Able to manage other individuals and maintain a calm and reliable demeanor in the face of challenges.
  • The project manager will adapt readily to change, work effectively in stressful situations, need limited guidance and direction, and is comfortable working in a fast-paced environment.
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