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HelpDesk Support Level II

Morristown, NJ
Our client is looking for a Level II HelpDesk support specialist for a direct perm opportunity.
Responsibilities:

  • Overall computer support for 75 employee firm.

  • Perform technical functions such as system analysis, user accounts management, and password resetting; evaluate software, create images, provide user support, update software, install and support client hardware/software for secure systems

  • Communicate and inform manager of issues (e.g., High Priority client requests, project/task/status, outstanding issues, research findings, procedural changes)

  • Prepare plans for the resolution of complicated computer problems.

  • Assess and document current site network, software and hardware configuration, and user requirements

  • Perform miscellaneous technical and administrative tasks in support of the LAN or PC environment

  • Perform other related duties as assigned.

Minimum Qualifications:

  • Experience working in a Law Firm. (Preferred)

  • Ability to evaluate the problem and either solve it or escalate it to the IT Director

  • Proven ability to work independently, be self-motivated and work efficiently.

  • iManage

  • O365

  • Mimecast

Experience with:


VoIP systems


Office software


General office desktop support


Remote access


Cyber security applications


 

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