Our client is looking for a Level II HelpDesk support specialist for a direct perm opportunity. Responsibilities:
Overall computer support for 75 employee firm.
Perform technical functions such as system analysis, user accounts management, and password resetting; evaluate software, create images, provide user support, update software, install and support client hardware/software for secure systems
Communicate and inform manager of issues (e.g., High Priority client requests, project/task/status, outstanding issues, research findings, procedural changes)
Prepare plans for the resolution of complicated computer problems.
Assess and document current site network, software and hardware configuration, and user requirements
Perform miscellaneous technical and administrative tasks in support of the LAN or PC environment
Perform other related duties as assigned.
Experience working in a Law Firm. (Preferred)
Ability to evaluate the problem and either solve it or escalate it to the IT Director
Proven ability to work independently, be self-motivated and work efficiently.
Experience with: VoIP systems Office software General office desktop support Remote access Cyber security applications