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 Desktop Support Specialist

 Piscataway, NJ
Our client is looking for a Desktop Support Specialist for a full-time perm position.
Position Summary/Responsibilities
The Desktop Support Specialist is a key member of the team and reports to the Senior Director, IT and Application Development, supporting multiple sites in the Piscataway, New Jersey area.
Job Skills
  • Provide IT Service Desk and desk side support to all users
  • Excellent customer focus is required; this position includes frequent interaction with associates at all levels of the organization
  • Single point of user resolution for all desktop technology devices including desktops, laptops, tablets, mobile devices, printing, wireless networking, audio/visual equipment, etc.
  • Maintain and provision desktops, laptops, tablets, mobile devices, printers, projectors, audio/visual equipment, and other office equipment, as required
  • Perform trouble call resolution, diagnosis of complex problems, advanced problem resolution, user support follow-up, and Technician interaction with other IT employees, co-workers, and outside vendors
  • Provision and administer user accounts, distribution groups, and security groups in Active Directory
  • Ability to work within a team environment or work independently on various projects
  • Comfortably work within a high-paced lab and office environment with frequently changing priorities
  • Excellent time management and organizational skills
  • Willingness and ability to learn new technologies as needed.
  • Use of personal vehicle in order to travel for business demands; a valid driver’s license would be required for this position.
Technical Skills
  • 3+ years managing a Microsoft Active Directory environment on Windows 2012/2016 server
  • 1+ years supporting a Microsoft Azure infrastructure with Office 365
  • 1+ years supporting a VM or Hyper-V infrastructure
  • Extensive work with Windows 10/7 Enterprise
Experience with the following technologies is a plus:
  • Box
  • Teams
  • AWS
  • Cisco Meraki
  • IIS
  • SQL Server
  • SharePoint
  • One Drive
  • Brady Label Printers
  • PowerShell

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