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IT Operation Management Architect

Columbus, OH · Information Technology
The IT Operation Management (ITOM) team is building an enterprise-level service operations, management and mapping solution using the ServiceNow product. We are actively seeking a ServiceNow ITOM Architect to join our team. Among the applications we are responsible for: Discovery, Service Mapping, CMDB, Event Management, and Service Analytics.
 
As the ITOM Architect, you will be expected to contribute to project and solution delivery including:
  • Drive ITOM technical vision and strategy
  • Lead architecture and design for ITOM components
  • Perform Application and Workflow Configuration
  • Develop requirements, acceptance criteria and test scenarios for
  • data integrations
  • bug fixes and enhancements
  • reports and analytics
  • Interface with service areas and operations teams
  • Prepare for upcoming product releases
  • Champion ITOM best practices throughout the enterprise
 
REQUIRED ServiceNow Experience:
  • System Administration including Architecture and Integration
  • ITOM Implementation (Discovery, Event Management, Service Mapping)
  • Application Development (Design, Scripting and Development)
  • Configuration Management Application expertise
  • Database design schemas and data modeling
 
NICE-TO-HAVE Experience:
  • ITIL v4
  • Infrastructure Monitoring tools
  • Application Monitoring tools
 
US Citizenship required
Must pass Background check and Drug test requirements
Job Location on site in Columbus, Ohio
 
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