|As a responsible Service Desk Analyst, you need to provide a high level of customer service to our clients across a wide variety of incidents and service requests.|
|Provide both service transition functions and ongoing support activities, as well as assist in the development of Service Desk processes and procedures where required.
Provide support activities including Provisioning, Incident and Change Management across a wide range of technologies.
Provide an effective and efficient Service Desk service as a central point of contact between end users and the Information Services for the reporting and resolution of incidents and service requests.
Co-ordination and Interaction with business users via different modes of communication.
Daily communication with the Engineering Team, Service Desk team, Practice Architects, Practice Development Leads, and Client Solution Executives.
Communication with Vendor Partner Engineering Team, Client communication with engineering, project management and business teams during the implementation of solutions. Client communication with end user and other stake holders during troubleshooting and problem resolution.
|Core Skills: A strong multi-tasker with a keen eye for detail, well organized and thrive in a fast-paced, high-stress scenarios. In addition to these general skills and personality traits, Service Desk Analyst candidates should possess the following skills:
Work Related Experience: 5 + years of technology experience involving the following responsibilities:
Education: BS, in computer science, or related field