Technical Support Engineers are responsible for Level one (Tier 1) and Level 2 (Tier 2) internal support and our clients. The team will be the first line of defense to troubleshoot. The role requires good problem solving skills and ability to work on multiple concurrent requests and issues.
Trouble Shooting issues on a remote Distributed system.
Working in a Level 1 or Level 2 support role.
Working in Linux-based infrastructure.
Leveraging and running Unix Commands.
Monitoring Complex Systems.
Navigating and leveraging various systems on-premise and cloud.
Identifying potential issues.
Triaging and reporting potential Impact.
Reporting outages, metrics and overall health of system.
2+ years experience in support engineering.
Experience troubleshooting issues on a remote distributed system.
Experience with automation and configuration management tools (Ansible, Salt, Chef, Puppet).
Experience in Level 1 or Level 2 support roles.
Ability to dive into logs and servers to help solve problems quicker.
Experience creating incident, service status, and change request tickets in any of the following ( ServiceNow, JIRA, ZenDesk).
Experience with Linux-based infrastructure.
Experience using UNIX commands.
Experience in monitoring complex systems.
Strong communication skills and a collaborative team member.
Experienced with applications running in a public and/or private clouds (preferred).