Overall computer support for 100 plus employee firm.
Ability to evaluate the problem and either solve it or escalate it to the MSP.
Perform technical functions such as system analysis, user and server accounts management, password resetting, evaluate software, create images, programming, provide users and technicians support, create alerts to notify team of new issues, update drivers, patches, software, etc. for the technicians’ server, support 3rd party vendor lab equipment/software, install and support client hardware/software for secure systems
Communicate and inform manager of issues (e.g., High Priority client requests, project/task/status, outstanding issues, research findings, procedural changes)
Prepare plans for the resolution of complicated computer problems.
Assesses and documents current site network, software and hardware configuration and user requirements
Performs miscellaneous technical and administrative tasks in support of the LAN or PC environment
Updates all documentation affected by change as directed.
Performs other related duties as assigned.
Proven ability to work independently, be self-motivated and work efficiently.