Our client is looking for technical expertise of telecommunications systems and management of complex telecommunications environments and infrastructures. Demonstrated technical and executable expertise with Avaya.
This position will require technical leadership, incident management, design, and solution deployment experience. Avaya IP Telephony experience required. Desktop Telephone Support. IP Telephony Configuration and Support. IP Telephony MACD. IP Telephony Troubleshooting and repair. IP Telephony Call Routing Experience.
At least 5 years or more experience as a
Telecommunications Engineer with a strong Avaya and contact center technology background.
Experience with multiple voice and call center technologies Avaya voice mail, voice networks, Telco circuits, video conferencing systems, conference calling applications, and ancillary support systems.
Demonstrated ability to perform complex problem isolation within Enterprise Contact Center and Voice environments including UCM, UCCE, Unity and Voice Gateways.
Demonstrated ability to perform coordination and problem isolation with Telcos. Solid understanding and experience utilizing SIP technology and interoperability.