View all jobs

Senior IT Support Specialist

Trumbull, CT
The Senior IT Support Services Technician’s role is to provide excellent internal customer service.    User administration in Active Directory, Office 365 and a variety of applications as well as creating and maintain PC images and equipment inventory and remediation to security vulnerabilities assigned.
  • Bachelor’s degree in a technical discipline and a minimum of 5 years’ experience supporting PC and laptop hardware and software in a corporate environment.
  • Excellent technical knowledge of PC and Mac and desktop hardware, including printers, scanners and peripheral devices
  • Excellent technical knowledge of PC operating systems and client configuration in domain environment.
  • Hands-on hardware troubleshooting experience.
Job Duties:
  • Perform onsite analysis, diagnosis, and resolution of complex desktop, printer, or scanner problems for end users in office and/or distribution center environment. Recommends and implements corrective solutions, including remote support for off-site users as needed.
  • Apply, install, diagnose, repair, maintain, and upgrade PC and Mac hardware, thin clients, and peripheral equipment to ensure optimal workstation performance.
  • Install, configure, test, patch, maintain, monitor, and troubleshoot end-user workstations and related hardware and software to deliver required service levels.
  • Collaborate with network and server administrators to ensure efficient operation of the company’s computing environment or resolve issues with end-user workstation networking software products.
Share This Job
Powered by