Role: Citrix Engineer
Work as part of a team, which may be virtual, global, and/or multi-functional. Lead teams that address operational processes and policies in work area. Be a resource to the team in one or more technical or business areas. Be a trusted advisor inside and outside the technology area.
IT infrastructure expertise (e.g. serves, network), application infrastructure and business continuity services through the lifecycle of a deal in accordance with established terms and conditions and technical standards.
Provide technical input, solutions and recommendations to deal pursuit. Provide support for transition/transformation efforts. Monitor service delivery compliance to quality standards and customer or end user requirements.
Provide IT infrastructure, application infrastructure lifecycle technical support, including planning, project management, installation, on-going management, monitoring, troubleshooting, and de-installation, following operational policies and processes that are compliant with industry standards (e.g. Information Technology Infrastructure Library (ITIL).
Required Technical Skills:
Experience in Citrix Admin environment, should have worked on Citrix deployment and Security & Management along with expertise in Citrix- RES
Hands-on knowledge on user administration (performance tuning of Citrix) along with Infrastructure team to coordinate updates and patches
Experience on implementation and troubleshooting skills of Citrix NetScaler (Access Gateway, Load Balancing) and XenApp/XenDesktop 7.12 to 7.18 suite.
Proven ability implementing Best Practices, Optimization, Fine Tuning skills on citrix Infrastructure (Inclusive of Storefront, DDCs, PVS)
Proficient in granular level of monitoring and management skills in identifying potential issues proactively on core citrix infrastructure
Demonstrated ability in technical implementation skills on creation of golden Image (Manual/ Automated Build), vDisk sealing Process (Manual/Automated)
Citrix XenApp, XenDesktop, XenMobile
VMWare Workspace ONE, Airwatch, Horizon
SCCM, SCO, SCOM
Microsoft Azure, Amazon AWS
Knowledge of Relational Database Management Systems RDBMS (Oracle or SQL)
Preferred Tech and Prof Experience
Proficient in working with high availability environment along with alignment to process (ITIL)
You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies
Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work
Intuitive individual with an ability to manage change and proven time management
Proven interpersonal skills while contributing to team effort by accomplishing related results as needed
Up-to-date technical knowledge by attending educational workshops, reviewing publications
Manages the technical/service relationship between the company and the customer, and between the company and subcontractors/vendors. Works with the key customers and/or internal businesses/end user representatives (Infrastructure Support Managers, Client Manager and the Account Delivery Manager) to retain customers and build the business. ITO Service Delivery work is generally performed remotely from the company facility but may be performed at the customers location when required/justified.
Apply advanced technical knowledge to operate one or more technology areas (e.g. server administration, technical security management, performance management) or customer groups that are critical or high-risk. Proactively and reactively look for solutions to prevent problems from occurring in team/technology area.
Integrates technical knowledge and business understanding to create superior solutions for the company and for customers.
Change Management/Implementation: Independently review, implement, and verify changes/solutions of high complexity and risk to meet customer and/or trade/IT infrastructure needs.
May lead or participate in a Change Advisory Board.