Desktop Support

Location: Parsippany, NJ, NJ
Date Posted: 09-28-2017
POSITION: Desktop Support Specialist
LOCATION: Parsippany, NJ

Our client one of the fastest growing IT Solutions companies in New Jersey has an immediate need to hire multiple Help Desk Analysts to join their growing team.

  • Prioritizing tickets to meet SLAs ( have a good understanding of the issues and work with the client’s schedule, yours, & other available engineers who may have quicker answers than you )
  • Notify support on your current outstanding / open issues to ensure new issues don’t prevent you from completing the current ones
  • When dealing with new issues or when a large scale change is require ensure engineers are on the loop via email and also update SharePoint with any helpful information you come across
  • When dealing with an issue someone else has already worked on, ensure the other engineer is on the loop and whenever possible try to contact the engineer before making any changes or re-applying a fix.
  • Always look for a long term solution to the issue
  • Build a friendly relationship with your client
 Skills Required
  • Windows 7, 8 & 10
  • MAC
  • Anti-Virus, Malware protection
  • Office 2007 - 2016
  • Server 2008-2016
  • Hyper-V
  • VMWare
  • Exchange 2007-2016 (management) New users, email addresses, Distribution list,
  • Active Directory, Group Policies (GPO)
  • DHCP and DNS (management)
  • Office 365 knowledge  – Tenant and creating users, adding licenses,
  • Printer servers network printers
  • File Servers with Shares, Directory and File security/permissions
  • Backups – Arcserve, Evault, Veeam, Datto
  • Good understanding of non-functional requirements like performance, scalability, maintainability and security.
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