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Supply Chain Coordinator

Location: Newark, NJ
Job # 10043425
Date Posted: 10-13-2017
Our client a major food retailer, has engaged our services to identify a Supply Chain Coordinator  to join their growing team in Newark NJ.

This role will manage the end to end sales order process for the USA and Canada customers within the pre-agreed deadlines and to progress and escalate any issues likely to impact Customer Service.
You will also co-manage the in-market stock replenishment for all product categories for the US and Canada Markets and act as the contact for all customers / supply chain team / PF Inc Account Managers/ Sales director on all product availability service issues.
Key Accountabilities and Responsibilities
  • Interact with planning, logistics & warehousing, stock availability teams, technical & credit control to ensure OTIF targets are met.
  • Ensure correct documentation is present for all orders
  • Issue resolution, route cause analysis and reporting of service issues to North America Sales team and customers.
  • Communicate with International Demand Planner to ensure stock availability for order dispatch.
  • Communicate key issues to commercial team & PF supply chain personnel, for resolution relating to new listings/delisting, availability + supply chain issues arising.
  • Daily stock reports
  • Key customer contact on order status updates, stock questions & issues for all customers
  • Process all customer orders, acknowledge receipt with customer and process ready for dispatch
  • Investigate and resolve customer claims/credits
  • Represent the supply chain on customer service projects
  • Manage the US office facilities.
Minimum Requirements
  • Work experience in a fast paced customer services environment and knowledge of manufacturing supply chains desirable
  • Self-starter and autonomous
  • Strong mathematical skills with the ability to understand trends and patterns within numbers
  • Well-developed computer system skills (MS office & Excel) + any order processing systems
  • Strong attention to detail, be able to work under pressure and adhere to strict deadlines
  • Ability to manage changing information and priorities
  • Team player and able to build and maintaining relationships
For more information contact Mark Vallario @ mvallario@resource1.net
 
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